Frequently Asked Questions

Please see below for some of the more commonly asked questions, if you need more information please call or email us.

Common Questions

  • Returns / Refund Policy
    You may return goods to us within 14 days, providing they are in their original condition (new, unused, unworn, unwashed, tags still on), for either an exchange, credit or refund. Footwear must be returned in their original box, undamaged. The courier cost is non-refundable. You will be required to pay the courier cost to return goods back to you. Please include proof of purchase and send to - Sports Safari, 3 Ulster Street, Whitiora, HAMILTON 3200 - Online Returns.
  • Store Hours
    We are Open 7 days a week.

    Monday - Friday 9.00am to 5.00pm
    Saturday - 9.00am - 4.00pm
    Sunday 10.00am - 4.00pm

    Public Holidays 10.00am - 4.00pm

    There are 3 1/2 days that we have to be closed under the Shop Trading Hours Repeal Act 1990 - these are Christmas Day, Good Friday and Easter Sunday.

    Anzac day we open at 1.00pm.

    Please also note that during the Xmas/New Years period, our hours do change and these will be updated on our website home page, facebook and instagram pages.
  • Payment
    We accept all major credit cards, ie: Visa, Mastercard and internet banking. When you place your order online, you will be prompted as to how you would like to pay. However, we do not accept internet banking for Australian orders, only credit card.

    Please note we offer "Afterpay" instore only.
  • Re-Stringing of Raquets
    Yes, we re-string squash and tennis racquets. Prices start from $45.00 - $60.00.
  • Key Cutting
    We cut most types of keys. Prices start from $7.00.
  • Number and Name Printing
    We can screenprint your name and/or favourite number on the back of your jersey. Please ask instore for more details.
  • Darts
    We offer a wide range of darts, dartboards and accessories.

    Please come instore to view and/or try-out.
  • Delivery of Goods online via Courier
    Please click on the "delivery" link at the top left of this website, and this will explain all about our delivery of goods to you.